Delivery / Shipping Policy

Processing Time

At Medisync, all confirmed medicine orders are processed within 1–2 business days after successful payment and prescription verification (if applicable). In cases of stock unavailability or unexpected delays, customers will be notified promptly.

Delivery Coverage

We currently provide medicine delivery across Chennai and nearby serviceable areas. Our team ensures safe, fast, and reliable doorstep delivery from licensed pharmacies and distributors.

Estimated Delivery Timelines:

• Within Chennai: Same day or 1–2 business days
• Nearby serviceable areas: 2–3 business days

Note: Delivery timelines may vary due to traffic, weather, courier delays, prescription approval time, or service limitations.

Delivery Requirements

For prescription medicines, customers must provide a valid prescription during checkout. Our pharmacist or verification team may contact you for clarification if required.

Customers must ensure availability at the delivery address during the scheduled delivery time.

Shipping Charges

Delivery charges may vary based on location, order value, and product type. Any applicable delivery fee will be displayed during checkout. Certain orders may qualify for free delivery as part of promotional offers.

Delayed or Failed Deliveries

While we aim to deliver on time, delays may occur due to:

• Incorrect or incomplete address
• Customer unavailability
• Traffic or weather issues
• Courier partner delays

If delivery attempts repeatedly fail, additional re-delivery fees may apply.

Damaged Deliveries

If you receive damaged packaging or incorrect products, please notify us immediately and provide a complete unboxing video (without cuts or edits). This helps us verify and resolve issues quickly through replacement or refund, as per our Refund Policy.

Lost or Missing Shipments

In rare situations where an order goes missing, Medisync will coordinate with delivery partners to track and resolve the issue. Customers will be kept informed throughout the process.

Temperature-Sensitive Medicines

Certain medicines (such as insulin, injections, and cold-chain products) require special handling. Delivery timing and packaging may vary to maintain product quality and safety.

International Deliveries

We currently do not offer international shipping. Our services are limited to India.

Returns & Exchanges

Returns or exchanges are only allowed in case of damaged, expired, or incorrect products. For detailed eligibility and steps, please refer to our Cancellation and Refund Policy.

Contact Information

For queries related to delivery, delays, or tracking updates, please contact our support team:

• Email: Medisync@gmail.com
• Phone: +91 9176258726
• Address: Chennai, India

Thank you for choosing Medisync — delivering genuine medicines safely and promptly to your doorstep.